What is my User ID?
Your User ID is the same as your Unique Identifier.
What is my initial password?
The first time you log in, your temporary initial password is your birth date in (YYYYMMDD) format, followed by the last three digits of your User ID.
For example, if your birthday is March 12, 1970, and your User ID is 123456, your initial password will be 19700312456.
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call your plan administrator and they will unlock it for you.
Who do I call if I need help?
If you need help accessing the Web site, contact Pulp & Paper Pension Administration Centre at 1 888 384-7555, between 9 a.m. and 5 p.m. Pacific time, Monday through Friday (excluding statutory holidays).